Mobile Money & Agent Banking Regulation Training Course

Mobile money and agent banking regulation training helps central bank staff, e-money issuers and payment system regulators license, supervise and regulate mobile money operators and agent networks. Working through a live regulator case study overseeing agent network expansion and an interoperability mandate, participants assess safeguarding arrangements and design a complete regulatory strategy covering e-money rules, agent risk, fraud and consumer protection.

Mobile money has done more to advance financial inclusion across Africa than almost any single innovation, yet it has also created a regulatory grey zone that many authorities are still working out how to occupy. A regulator that treats mobile money like a bank misses the risks that actually matter, agent liquidity and trust account safeguarding among them, while one that treats it too lightly leaves customers exposed with none of the protections a licensed deposit carries.

This course builds the practical regulatory and supervisory skills authorities need to license, supervise and set interoperability rules for mobile money operators and agent networks. Working through a live case study of a regulator overseeing a mobile money operator's agent network expansion and a proposed interoperability mandate, participants leave able to make the proportionality calls this fast-moving sector demands.

• Explain the regulatory objectives specific to mobile money and e-money issuance.
• Apply licensing and trust account safeguarding requirements to an e-money issuer.
• Assess agent network supervision, including liquidity and conduct risk.
• Evaluate interoperability rules and their impact on market competition.
• Apply AML and CFT requirements calibrated to mobile money risk levels.
• Assess consumer protection requirements for mobile money and digital financial services.
• Evaluate fraud and cybersecurity risk specific to mobile money platforms.
• Assess cross-border mobile money remittance regulation.
• Present a mobile money regulatory strategy for a live regulator case study.

This programme is ideal for:

• Central bank and financial regulator digital finance staff
• Mobile network operator and e-money issuer compliance staff
• Payment system oversight and licensing staff
• Consumer protection officers covering digital financial services
• Agent network management staff at mobile money operators
• Development partner staff supporting digital financial inclusion
• Policy staff drafting mobile money and e-money regulation
• Digital financial services product managers at banks and fintechs
• Remittance corridor and cross-border payment policy staff

Case-led delivery built around a single regulator case study overseeing agent network expansion and an interoperability mandate, developing across all five days from a safeguarding assessment on Day 1 through agent network supervision and interoperability design to a closing regulatory strategy presentation. Because the case study regulator is mid-reform, exercises require weighing genuine trade-offs rather than applying settled answers. Cohorts typically bring together central bank digital finance staff and mobile network operator compliance teams.

Upon applying the knowledge and skills gained from this programme, organisations will be able to:

• Stronger institutional capability to regulate mobile money and digital financial services.
• Improved consumer protection for mobile money users.
• Reduced risk of agent network liquidity or conduct failures.
• More effective interoperability policy that balances competition and stability.
• Stronger AML and CFT compliance proportionate to actual risk.
• Improved fraud and cybersecurity oversight of digital platforms.
• Reduced dependence on external consultants for regulatory design.
• Stronger regional coordination on cross-border mobile money remittances.
• Enhanced institutional credibility as a digital finance regulator.

Upon completing this programme, participants will be able to:

• Build genuine technical command of mobile money and e-money regulation.
• Strengthen confidence supervising agent networks and safeguarding arrangements.
• Improve ability to assess interoperability and competition trade-offs.
• Sharpen judgement on proportionate AML and CFT calibration.
• Gain a transferable digital financial services skill set.
• Expand career mobility into digital finance regulation and policy roles.
• Reduce reliance on external consultants for routine regulatory review.
• Build a professional network of digital finance regulatory peers across Africa.
• Increase understanding of fraud and cybersecurity risk in mobile platforms.

At Strategic Revenue Africa, our certification goes beyond proof of attendance—it represents practical competence and measurable capability. Upon successful completion of our training programs, participants are awarded a Certificate of Completion from Strategic Revenue Africa, recognizing their ability to apply acquired knowledge in real-world settings. As an organization focused on architecting sustainable revenue and strengthening organizational performance, our certifications signal that participants are equipped with skills that drive results, not just theory.

A working understanding of payment systems or financial regulation is assumed. No prior mobile money experience is required.